Technical Support

• Unable to access after purchase
• Access code has expired

• Browser compatibility
• Emailed links not working
• Features or videos not displaying properly

• The add-on doesn't work with my Anki (no pop-up, no underlined phrases)
• I can't log in to my AMBOSS account in Anki
• The add-on stopped working after the update
• UTF-8 Error
• The add-on can't connect to the AMBOSS server
• Some information shown in the pop-up is incorrect

• Can I install Qbank or Knowledge app on SD storage (Android device)
• Canceling iOS subscription
• Mobile apps installation issues
• Outdated Knowledge app access
• Qbank app not syncing
• App crashing / freezing