This might happen if you downloaded one of the unofficial AMBOSS Anki add-ons from the Anki website. If this is the case, please remove the add-on through the Tools > Add-ons menu in Anki. Once you complete the removal process, you can download and install our official add-on here.
If the problem persists, please try resetting your AMBOSS account password at this link. If you need further assistance, please reach out to us via the chat icon on the bottom right corner of this screen and we'll get back to you as soon as possible.
Articles in This Section
Couldn’t find what you were looking for? We’re happy to help!
Get in touch with our AMBOSS experts:
Send us a message through our contact form or WhatsApp!
Request an immediate callback Mon - Fri, 9 AM - 5 PM ET!
Try our Live-Chat Mon - Fri, 9 AM - 5 PM ET!