You may see this error message when the add-on can't connect with our server while trying to pull up the Article summary from our webpage. You can try these troubleshooting steps to address the issue:
- Check if you can use our webpage without any issues Make sure you have a stable internet connection
- Fully close out Anki and restart it
- Log out and back into your AMBOSS account within Anki. To do so, click on AMBOSS > Log out... (You can log in again via the same menu)
- Uninstall and Reinstall the AMBOSS add-on Update the AMBOSS Anki add-on. This can be checked via the Anki menu: AMBOSS > Check for updates
- Update Anki to the latest version (follow this link)
- Update your device
If the above solutions do not help and you can't access our webpage, please feel free to contact AMBOSS Support or leave us a message here and we'll help you as soon as we can.