If you are unable to use the AMBOSS platform after purchasing access, please first check all possible AMBOSS accounts you have registered to make sure you purchased access on the correct account.
If you were successfully charged for AMBOSS access but it is not reflected in any of your accounts, this could be because you purchased an unlimited Qbank add-on, but your membership has since expired. A basic Monthly or Yearly membership is required in order to access any of our content.
You can check to see if you have an active membership by clicking the Profile icon in the top right > Manage Account > Membership & licenses.
You can see whether you have an active membership under the Current membership section on the Membership & licenses page. If you do not see a membership active, you can purchase one on that page by selecting the option to Compare memberships.
If you still aren't able to use the platform after verifying the above, please feel free to contactAMBOSS Support or leave us a message here so we can look into your account details.