Mobile apps installation issues

If you have trouble installing our apps, make sure you are connected to a stable WiFi, as using your mobile data when downloading apps may not always work. If you're uncertain about how good your connection is, streaming a video is a good indicator!

If you're encountering any issues downloading our apps, the tips below could help:

For iOS

  • Pause and restart the app download. To do so,  tap the icon of the app which is being installed.
  • Restart your device and re-download the app.

This usually helps when the app icon has a white grid with gray lines on it (do not remove the app if you see such an icon).

You can find more information here.

For Android

Try clearing the cache and data of the Play Store. Then, you can restart your device and try to download the app again.

You can find more information here.

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