If your payment won't process in our shop, or your otherwise valid credit card is repeatedly being declined, there are a few steps you can take. Please ensure first that you are entering all your credit card details accurately.
Please note we currently do not accept Discover credit cards.
Are your contact details being automatically filled at check-out?
Sometimes shop payments fail because auto-filled text is not being recognized. If your contact details are being auto-filled, please try to use an incognito window or an alternative browser without auto-filling and make sure you manually enter your details.
Give your bank a quick call
Some banks decline specific payments for an unknown reason. Generally, the problem can be solved by getting in touch with your bank to identify the problem and directly authorize the payment.
Try an alternative payment method
If your card is still not being recognized and your bank is unable to help, try an alternative payment method. We also have PayPal available as a payment method at check-out. If you have a PayPal account, it could be worth trying this option if your bank is unable to help.
If you still can't complete your purchase, please contact us through the Support button at the bottom right corner of your screen.